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Twilio: COVID-19 Crisis Line Grant

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Deadline: The deadline for this grant has passed

Grant amount: Up to US $150,000

Fields of work: Disaster Relief / Humanitarian Aid Crisis Intervention

Applicant type: Nonprofit

Funding uses: Training / Capacity Building, General Operating Expense, Project / Program

Location of project: Anywhere in the world

Location of residency: Anywhere in the world


COVID-19 Crisis Line Grant

This grant round will support the long-term and far-reaching impact of Covid-19 on our collective communities. Much of the acute suffering caused by this pandemic stems from a loss of connection to critical support and resources needed by the most vulnerable amongst us.

We believe crisis lines play a unique role in getting people the help they need right when they need it — especially when in-person delivery of social services is not feasible for the foreseeable future. The nonprofit organizations that run these hotlines are on the frontlines of crisis response. The problem is that most of these organizations are underfunded, understaffed, and lack the technology tools needed to adapt to unprecedented demand in an era of quarantining and social distancing.

Through this grant round, we want to provide crisis lines with the tools and resources they need to keep up with the unprecedented demand for their services.

While the term “hotline” is ubiquitous and used in a variety of different contexts, is specifically looking to fund organizations that operate hotline contact centers that help people in acute crisis re-establish a sense of safety and stability.

The two types of crisis contact centers we are looking to fund are:

Crisis Counseling: Ensuring vulnerable populations experiencing an emotional crisis get immediate counseling from a trained crisis expert to reestablish a sense of safety and stability. Examples include:

  • A suicide prevention hotline for LGBTQ+ communities.
  • A sexual assault hotline for survivors of sexual violence.

Emergency Resource Allocation: Providing vulnerable populations with urgently needed information and/or supplies. Examples include:

  • A grocery-delivery hotline for elderly people who cannot leave their home
  • A hotline for displaced populations to receive life-saving information in refugee camps

Who should apply?

If you currently run or are planning to build a crisis line to scale your impact and support communities in acute crisis or those at imminent risk of acute crisis as a result of the COVID-19 pandemic, we encourage you to apply.

How do you define people in acute crisis?

We define people in acute crisis as those individuals who are impacted by an emergency and unable to meet their basic survival needs or those individuals who face serious and immediate threats to their life and well being. These emergencies may affect whole communities or specific individuals. From the lens of our response to the COVID-19 pandemic, people in acute crisis include vulnerable communities/individuals currently experiencing, or at imminent risk of experiencing, the following:

  • Mental health.
  • Substance misuse.
  • Refugee / Conflict.
  • Sexual violence / Abuse.
  • Acute food, housing or income insecurity.

You can learn more about this opportunity by visiting the funder's website.


  • We prioritize funding organizations that demonstrate:
    • Organizational financial sustainability.
    • Efforts taken toward diversity, equity, inclusion and justice in terms of your organization’s workforce and leadership, as well as the communities you serve.
    • Commitment toward sustaining technological innovation.

This page was last reviewed June 07, 2020 and last updated June 07, 2020